Privacy Policy

1. Introduction

CruciRiver ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cruciriver.com, use our services, or participate in our public speaking courses.

By using our services, you consent to the data practices described in this policy. If you do not agree with this Privacy Policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Course Information: Course preferences, speaking experience level, specific goals and objectives
• Payment Information: Billing address, payment method details (processed securely through third-party providers)
• Communication Records: Records of our correspondence, including emails, phone calls, and messages
• Course Progress Data: Attendance records, assignments, progress reports, and feedback

2.2 Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on site
• Referral source
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Course Delivery: To provide our public speaking courses, training materials, and related services
• Communication: To respond to your inquiries, send course updates, and provide customer support
• Personalization: To customize your learning experience and provide relevant course recommendations
• Administration: To process payments, maintain records, and manage our business operations
• Marketing: To send newsletters, promotional materials, and course announcements (with your consent)
• Improvement: To analyze usage patterns and improve our services and website
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing
• Email marketing services
• Website hosting and maintenance
• Data analytics
• Customer support tools

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government requests
• Protection of our rights and property
• Emergency situations involving personal safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new owner, subject to appropriate privacy protections.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Regular security audits and assessments
• Access controls and authentication measures
• Staff training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

Generally, we retain:

• Course records: 7 years after course completion
• Financial records: 7 years as required by Australian tax law
• Marketing communications: Until you unsubscribe or request removal
• Website analytics: 26 months

7. Your Privacy Rights

Under Australian Privacy Laws, you have the following rights regarding your personal information:

7.1 Access

You have the right to request access to the personal information we hold about you.

7.2 Correction

You can request correction of inaccurate or incomplete personal information.

7.3 Deletion

You may request deletion of your personal information in certain circumstances.

7.4 Opt-out

You can opt-out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly at [email protected]
• Calling us at +61-8-2877-2877

7.5 Complaints

If you have concerns about how we handle your personal information, you can lodge a complaint with us or with the Australian Information Commissioner's Office (OAIC).

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. We use:

8.1 Essential Cookies

Necessary for basic website functionality and cannot be disabled.

8.2 Analytics Cookies

Help us understand how visitors use our website to improve user experience.

8.3 Marketing Cookies

Used to deliver relevant advertisements and track marketing campaign effectiveness.

You can manage your cookie preferences through our cookie banner or your browser settings. Note that disabling certain cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. International Data Transfers

We primarily store and process data within Australia. If we need to transfer your data internationally, we will:

• Ensure adequate protection through approved mechanisms
• Obtain your consent where required
• Implement appropriate safeguards
• Comply with Australian privacy laws regarding overseas transfers

11. Children's Privacy

Our services are not designed for or directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

For participants between 13-18 years old, we require parental or guardian consent before collecting any personal information.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will:

• Post the updated policy on our website
• Update the "Last updated" date
• Notify you of significant changes via email or website notice
• Obtain consent for material changes that affect your rights

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiries within 30 days of receipt.

14. Governing Law

This Privacy Policy is governed by Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Any disputes arising from this policy will be subject to the jurisdiction of Australian courts.